Sean Pretorius graduated in 1993 from Grey High School in Port Elizabeth. Subsequently, Sean attended Russell Road Technical College in Port Elizabeth, where he gained his National N2, N3 and N4 Certification and Refrigeration Trade Theory N2.
Sean moved to the United Kingdom in 1998 and worked for the likes of Carrier Air Conditioning and Apex Commercial Refrigeration & Air Conditioning Limited. He spent a total of 12 years in the UK and opened his own air conditioning and refrigeration company, called Two Oceans which operated for 6 years before Sean returned to South Africa.
The Quality Management System operated by Air Africa has been established around a standard set of operating procedures and instructions, developed from our long and wide experience in the industry. The operating procedures cover all areas of our activities, from the receipt of an initial enquiry from a customer, through all the stages necessary to ensure that client requirements are met in full.
As each of our clients have their own individual requirements, we adapt our procedures to meet their specified needs, whilst ensuring that our standard work and method instructions are followed by our staff, to achieve the high standards that we set ourselves.
The work and method instructions are the basis of our ongoing training programme, to ensure that all staff follows the appropriate methods, using the correct processes, materials and equipment. We continuously monitor our services and take immediate action to correct any deficiencies.
We are proud of the service that we provide, but are aware that we can always improve and that, despite our efforts, failures will occur. It is only by receiving continuous feed back from both our staff and managers, together with performance data and feedback from our clients, that can we take the necessary actions to both correct any immediate problems and to take longer term action to prevent possible recurrence.
In working to achieve our mission, we provide full support to our staff, in all areas of the company, to enable them to deliver their best. Each person has full responsibility for the work they perform and receive regular training to ensure that they deliver the highest standards of service.
On the receipt of an enquiry from a customer we ensure that we fully understand their requirements and work with them to an agreed specification for the services to be supplied. This is documented within our system to ensure that every person involved knows what is required of them. If any amendments or changes are required by either party, these will be reviewed and agreed.
If any problems are encountered which will preclude the completion of the required work, this will be notified to the client and the actions to be taken agreed.
We carry out continuous inspection and monitoring of all our processes to ensure that our standards are maintained. We will provide feedback to the customer on the standard of our service and of any changes that are identified as being necessary.
Air Africa are proud of the standard of service that they provide to their customers and strive to continuously improve the quality of this service.